Objectives of This Policy
Welcome to Suppliable (“Suppliable,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile application, services, products, customer support channels, or otherwise interact with us (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to all users of Suppliable, including:
- Customers
- Contractors
- Vendors / Suppliers
- Delivery personnel
- Website visitors
- Mobile app users
- Business partners
- Job applicants
This Policy does not apply to third-party websites, services, or apps linked through our platform.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full name
- Phone number
- Email address
- Billing address
- Delivery address
- Company / Business name
- GSTIN / PAN (where required)
- Identity verification documents (if legally required)
- Profile photos (optional)
B. Transactional Information
- Orders placed
- Products purchased
- Quotations requested
- Payment history
- Delivery preferences
- Returns / refunds history
- Support requests
C. Technical Information
- IP address
- Browser type
- Device model
- Operating system
- App version
- Cookies and similar technologies
- Device identifiers
- Crash logs
- Usage analytics
D. Communication Data
- WhatsApp messages
- Emails
- Calls with customer support
- Chat interactions
- Feedback or survey responses
E. Location Information
- Approximate location from IP address
- Precise delivery location (when provided)
- GPS location (only with permission)
3. How We Collect Information
We collect information:
- Directly from you when you register, order, contact us, or submit forms
- Automatically through cookies, analytics tools, and app telemetry
- From payment gateways and logistics partners
- From public records or verification databases where lawful
- From referrals or business partners
4. How We Use Your Information
We may use your information to:
- Create and manage your account
- Process orders and payments
- Arrange delivery and logistics
- Provide quotations and pricing
- Improve customer support
- Verify identity and prevent fraud
- Personalize user experience
- Send order updates and service notifications
- Provide marketing communications (where lawful)
- Improve our products, website, and app
- Analyze trends and usage behavior
- Enforce legal rights and terms of service
- Comply with legal obligations
5. Legal Basis for Processing
Where applicable, we process data based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Fraud prevention and security needs
6. Sharing of Information
We do not sell personal information.
We may share information with:
Service Providers
- Payment processors
- Delivery partners
- Cloud hosting providers
- Analytics providers
- Customer support vendors
- SMS / Email / WhatsApp communication providers
Business Partners
Where necessary to fulfill your order or provide requested services.
Legal Authorities
Where required by law, subpoena, court order, or regulatory request.
Corporate Transactions
If we merge, acquire, restructure, or sell assets, user data may transfer subject to applicable law.
7. Payments
Payments may be processed by secure third-party gateways. Suppliable does not store full card details unless explicitly stated and legally compliant.
We may store:
- Transaction IDs
- Payment status
- Limited billing details
- Refund records
8. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Keep you logged in
- Remember preferences
- Measure traffic and performance
- Improve Services
- Detect fraud
You may disable cookies in your browser, though some features may stop working.
9. Data Retention
We retain information only as long as necessary for:
- Order fulfillment
- Legal compliance
- Tax and accounting obligations
- Fraud prevention
- Dispute resolution
- Internal analytics
We may anonymize data for long-term business insights.
10. Data Security
We implement reasonable technical, administrative, and physical safeguards, including:
- Encryption where appropriate
- Access controls
- Secure servers
- Role-based permissions
- Monitoring for suspicious activity
However, no system is 100% secure. Use of the Services is at your own risk.
11. International Transfers
Your information may be processed in India or other countries where our service providers operate. We take commercially reasonable measures to protect transferred data.
12. Your Rights
Depending on applicable law, you may have rights to:
- Access your data
- Correct inaccurate data
- Delete certain data
- Withdraw consent
- Restrict processing
- Object to marketing communications
- Request portability where applicable
To exercise rights, contact us at: accounts@suppliable.in — or use the data deletion form below.
We may verify identity before acting on requests.
13. Marketing Communications
You may receive promotional messages from Suppliable. You may opt out anytime by:
- Clicking unsubscribe links
- Replying STOP (where applicable)
- Contacting support
Transactional messages may still be sent.
14. Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect data from minors without lawful authorization.
15. Vendor / Supplier Data
If you are a supplier or contractor, we may collect:
- Business credentials
- Tax details
- Bank details
- Performance records
- Delivery and fulfillment data
This information may be used for procurement decisions, compliance, and fraud prevention.
16. User Content
If you upload reviews, photos, documents, or messages:
- You grant us a license to host, store, and display such content for service operation
- You confirm you have rights to share it
- We may remove content violating law or policy
17. Compliance With Indian Law
We aim to comply with applicable Indian privacy and digital laws, including:
- Information Technology Act, 2000
- SPDI Rules (where applicable)
- Digital Personal Data Protection Act, as applicable
18. Limitation of Liability
To the maximum extent permitted by law:
- Suppliable is not liable for unauthorized access beyond reasonable control
- Indirect, incidental, punitive, or consequential damages are excluded where lawful
- Users are responsible for protecting account credentials
19. Changes to This Policy
We may update this Privacy Policy at any time. Updated versions will be posted with revised dates. Continued use of the Services means acceptance of changes.
20. Contact Us
For privacy questions, requests, or grievances:
Privacy Officer
Suppliable
Email: accounts@suppliable.in
Phone: +91 87786 27926
Address: 98 Kalaignar Karunanidhi Salai, Sholinganallur, Chennai, Tamil Nadu — 600119
21. Consent
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of information as described herein.
Request Data Deletion
Under applicable law you may request deletion of your personal information held by Suppliable. Fill in the form below and we'll process your request within 30 days. Your request will be sent to our privacy team at accounts@suppliable.in.
Last updated: May 2026